Questions 1 - 10
Complete the notes below.
Write ONE WORD for each answer.
Easy Life Cleaning ServicesBasic cleaning package offered ● Cleaning all surfaces ● Cleaning the 1 throughout the apartment ● Cleaning shower, sinks, toilet etc. Additional services agreed ● Every week – Cleaning the 2 – Ironing clothes – 3 only ● Every month – Cleaning all the 4 from the inside – Washing down the 5 Other possibilities ● They can organise a plumber or an 6 if necessary. ● A special cleaning service is available for customers who are allergic to 7 Information on the cleaners ● Before being hired, all cleaners have a background check carried out by the 8 ● References are required. ● All cleaners are given 9 for two weeks. ● Customers send a 10 after each visit. ● Usually, each customer has one regular cleaner. |
Question (11)
Questions 11 – 14
Choose the correct letter, A, B or C.
Many hotel managers are unaware that their staff often leave because of
- A
- B
- C
What is the impact of high staff turnover on managers?
- A
- B
- C
What mistake should managers always avoid?
- A
- B
- C
What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?
- A
- B
- C
Questions 15 - 17
Which way of reducing staff turnover was used in each of the following hotels?
Write the correct letter, A, B or C, next to Questions 15-20.
Ways of reducing staff turnover A improving relationships and teamwork B offering incentives and financial benefits C providing career opportunities |
Hotels The Sun Club 15 The Portland 16 Bluewater Hotels 17
|
Pentlow Hotels 18 Green Planet 19 The Amesbury 20 |
Questions 21 - 22
Choose TWO letters, A-E.
Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school?
- A
- B
- C
- D
- E
Questions 23 - 24
Choose TWO letters, A-E.
Which TWO feelings did Thomas experience when he was in Kenya?
- A
- B
- C
- D
- E
Questions 25 - 30
What comment do the students make about the development of each of the following items of sporting equipment?
Choose SIX answers from the box and write the correct letter, A-H, next to Questions 25-30.
Comments about the development of the equipment A It could cause excessive sweating. B The material was being mass produced for another purpose. C People often needed to make their own. D It often had to be replaced. E The material was expensive. F It was unpopular among spectators. G It caused injuries. H No one ring it liked it at first. |
Items of sporting equipment the table tennis bat 25 the cricket helmet 26 the cycle helmet 27 the golf club 28 the hockey stick 29 the football 30 |
Questions 31 - 40
Complete the notes below.
Write ONE WORD ONLY for each answer.
Maple syrupWhat is maple syrup? ● made from the sap of the maple tree ● added to food or used in cooking ● colour described as 31 ● very 32 compared to refined sugar The maple tree ● has many species ● needs sunny days and cool nights ● maple leaf has been on the Canadian flag since 1964 ● needs moist soil but does not need fertiliser as well ● best growing conditions and 33 are in Canada and North America Early maple sugar producers ● made holes in the tree trunks ● used hot 34 to heat the sap ● used tree bark to make containers for collection ● sweetened food and drink with sugar Today’s maple syrup The trees ● Tree trunks may not have the correct 35 until they have been growing for 40 years. ● The changing temperature and movement of water within the tree produces the sap. The production ● A tap drilled into the trunk and a 36 carries the sap into a bucket. ● Large pans of sap called evaporators are heated by means of a 36 . ● A lot of 38 is produced during the evaporation process. ● ‘Sugar sand’ is removed because it makes the syrup look 39 and affects the taste. ● The syrup is ready for use. ● A huge quantity of sap is needed to make a 40 of maple syrup. |